Professional Education
At Hatch Baby, Inc. ("Hatch", "we", "our", or "us"), your privacy matters to us. This Privacy Notice outlines how we gather, use, and share your personal data when you interact with our services, which we collectively refer to as our "Offerings."
It also explains your rights and choices concerning your personal data. If you have any questions or concerns, you can reach out to us at: support@hatch-shop.com
By accessing or using any of our Offerings, you consent to the practices described in this Privacy Notice. If you do not agree, please refrain from using our services. The most recent version of this Notice will apply each time you use the Offerings.
1. What We Mean by “Offerings”
Our “Offerings” include:
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Websites (such as https://www.hatch-shop.com)
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Physical products (e.g., Hatch Rest, Hatch Rest+, Hatch Restore, Smart Changing Pad®, and Hatch Grow)
2. What Information We Collect
We collect different kinds of data from you or your device, depending on how you engage with us:
2.1 Data You Provide When You Register
When you create an account, we ask for basic information like your email address.
2.2 Data Provided Through the Mobile Apps
When using our mobile apps, you may share personally identifiable details like your name and email address. Some Android functions may require location services to connect with devices via Bluetooth, but we do not access or store your location data.
You might also input data related to your child—like name, birth date, and gender—as well as usage-related information such as sleep patterns, weight, feeding sessions, or pump tracking. This information is stored and shown to you within the app for personal tracking.
You may choose to invite others (e.g., friends or family) to view your child's data by providing their contact details. By doing so, you confirm you have the authority to share their information.
2.3 Data Provided via the Website
When purchasing products or creating an account online, you may be asked to share your full name, email, phone number, and shipping address.
Contact Forms: If you submit a support or inquiry form, we collect the data you provide, including your message and any attachments.
Job Applications: When applying for a role, you may send us your resume and related career information. If you apply through a third-party platform (e.g., Greenhouse), we receive only the data you share via that service.
Voice Recordings (Tuck-Ins): If you use features like “Tuck-Ins by You,” we may collect your voice recordings and name. These recordings are considered User Content, and will be shared with the person who invited you to contribute them.
Payments: When making a purchase, your payment data (such as card details) is collected by our payment processor. We may request your name, billing address, and phone number as part of the order process.
2.4 Data Collected Automatically
When using our Services, we may gather certain data automatically:
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Usage Information: Such as IP address, browser type, access times, and page activity.
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Device Info: Including your device model, operating system, browser version, unique identifiers, and engagement metrics (e.g., notification interactions).
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Cookies and Trackers: We and third-party partners may use cookies, SDKs, or similar tools to gather insights about your browsing behavior and service usage.
2.5 Data from Communication
If you contact us directly, we collect your contact details, message content, and any other data you choose to share. We may use embedded tools in emails to track engagement such as open rates or link clicks to improve your experience.
2.6 Data from Third-Party Sources
If you link our Services to third-party platforms, we may access certain data from those services based on your settings.
3. How We Use the Information
Your data helps us:
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Deliver and maintain our Services;
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Personalize your experience on our website and apps;
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Manage and support your account and communications;
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Process transactions and send confirmations;
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Send alerts, texts, or notifications;
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Conduct diagnostics, troubleshoot issues;
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Improve our products and develop new features;
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Analyze trends and user behavior;
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Prevent abuse and enforce security policies;
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Comply with legal obligations;
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Carry out other tasks disclosed at the time of collection.
4. How We Share Your Information
We may disclose your information to:
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Service Providers: Who assist us with analytics, hosting, marketing, payment processing, and support.
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Advertising Partners: Who may place cookies or use tracking tools to serve you targeted ads. You can learn more or opt out via www.aboutads.info or www.networkadvertising.org.
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Business Transactions: If Hatch merges, is acquired, or transfers assets, your information may be transferred, subject to this same privacy policy.
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Legal Requirements: When required by law or government authorities, or to protect our rights and enforce agreements.
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Other Users: If you share information in public features of our Offerings.
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With Your Consent: In situations where you’ve authorized us to share your data.
5. External Services
Our Services may contain links to external sites or tools we do not operate. This Privacy Notice doesn’t apply to them. We encourage you to review their respective privacy policies before sharing personal data.
6. Children’s Privacy
Our Services are meant for adults. If you are under 18 years old, do not register or submit any personal information through our Services. Hatch is intended for use by parents or guardians only.
7. Your Choices
You may opt out of promotional emails by clicking the "unsubscribe" link in any marketing message. This does not affect service-related communications.
8. Data Security
We implement appropriate safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is fully secure.
Regarding our audio features (e.g., Hatch Rest+), audio data remains on your local network and does not leave your home. The device includes several security layers, including Wi-Fi authentication and Hatch account control.
9. Legal Compliance
We may disclose your data to comply with legal obligations, subpoenas, or official requests, or to protect the integrity and security of our Services.
10. International Users
Our Services are hosted in the U.S. If you access them from outside the U.S., you are consenting to the transfer and processing of your personal data in the United States and possibly other countries, as needed for service delivery.
11. Changes to this Privacy Notice
We may revise this Privacy Notice at any time. Any updates will be posted on this page. Continued use of our Services means you accept the revised policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Notice, feel free to contact us:
📧 Email: support@hatch-shop.com